Privacy Policy

 

Last updated: 26.11.2023

 

This Privacy Policy pertains solely to this website (plumber-in-lancaster.co.uk) and the use of this website and not to MJK Plumbing & Heating Ltd services as a whole.

 

We respect the privacy of each individual who:

 

  • visits and interacts with plumber-in-lancaster.co.uk;
  • submits a contact request via plumber-in-lancaster.co.uk.

 

1. Policy Purpose

 

This "Privacy Policy" explains our approach to handling information collected via this website and the purposes for which we process this information. This Privacy Policy also sets out your rights in relation to personal information you may choose to share with us via this website.

 

This Privacy Policy is here to inform you about the personal information we may process and how you can access, update or remove it.

 

This Privacy Policy has been created so you can make educated decisions when using this website. Take a moment to read and understand it.

 

2. About us

 

This website is operated by Seven Marketing Agency, (“we”, “us” or “our”).

 

Seven Marketing Agency is the data controller responsible for any personal information.

 

3. Contacting us about this Privacy Policy

 

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by sending an email to ask@sevenmarketingagency.com.

 

4. What personal information do we collect and how do we use it?

 

Our systems have the ability to collect personal information so we are able to:

 

  1. receive contact details and business intentions;
  2. investigate or settle inquiries or disputes;
  3. comply with any applicable law, court order, other judicial processes, or the requirements of a regulator if necessary;
  4. provide support for the provision of our Services and marketing objectives; and
  5. use as otherwise permitted or required by law.

 

To request services from us via this site, you may provide us with personally identifiable information including your name, address, company details, business needs, telephone, and email address based on a legitimate business interest and at your own discretion.

 

We also collect information about browsing activity for user experience and performance analysis. This activity remains anonymous unless a contact request form is submitted.

 

We store information for the following business administration and legal compliance purposes:

 

  • to comply with any of our legal obligations;
  • to protect the rights of website visitors and ourselves; and
  • in relation to a business transition such as an acquisition or a merger involving another entity.

 

We may share access to information with certified third-parties and/or governmental or regulatory authorities if required or permitted to do so by law.

 

5. How do we obtain consent?

 

You will be asked to provide permission when you share personally identifiable information with us.

 

6. Tracking

 

IP data

 

IP addresses of those accessing this site may be analysed anonymously to better understand our aggregated audience's approximate locations, device types. and internet providers.

 

Device Data

 

User agent values of devices accessing this site may be analysed anonymously to improve compatibility and device/browser support for Seven Marketing Agency websites.

 

Third-party cookies

 

We don't depend on third-party javascript code or install tracking tools like Google Analytics or Facebook Pixel on this website.

 

Session logs

 

We store HTTP request logs as part of an ongoing research & development initiative. These may be concatenated into activity timelines for user experience and performance analysis.

 

7. How long do we keep personal information for?

 

Personal information is kept for 3 years after our last correspondence with an individual or company. However, if information is for a specific marketing campaign or only appropriate for short-term use, we may delete it sooner.

 

8. Security of personal information

 

The personal information provided to us is secured within our proprietary systems by default. Beyond this, there's often an operational need to input contact information into essential systems for sending emails and managing projects and, when unavoidable, this is done sparingly and with consideration.

 

We remain up-to-date with evolving information security practices to guide the precautions we take to protect data from loss, misuse or alteration.

 

We use an internal information security policy to supplement technical measures which aim to protect information we control from:

 

  • improper use;
  • unauthorised access;
  • unauthorised modification;
  • unlawful destruction; and
  • accidental loss or unauthorised disclosure.

 

9. How to access information and other rights

 

Under GDPR, you have specific rights regarding storage and processing of the information companies have received from you:

 

Access

 

Upon request and within reason, we are able to confirm whether we’re processing personal information and provide copies of that information. If we share your personal information with others due to a legal or regulatory matter, we’ll inform you wherever possible.

 

Rectification

 

If the information we hold about you is incorrect, you’re entitled to have it rectified.

 

Erasure

 

You can ask us to delete your personal information if we longer need it or if you withdraw your consent where applicable. If we have, due to a legal or regulatory matter, shared your personal information with others, we’ll let them know about your right to erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who, due to a legal or regulatory matter, we’ve shared your information with so that you can contact them to uphold your right to erasure.

 

Restrict processing

 

You can request the suppression of the processing of your information in certain circumstances such as where the accuracy of that personal information may not be correct or you object to us processing it. We’ll also tell you who, due to a legal or regulatory matter, we’ve shared your information with so that you can further your right to restriction where it is possible and lawful for us to do so.

 

Data portability

 

You have the right to obtain your personal information in an accessible format to make use of it elsewhere. Within reason, and if possible, you can ask us to transfer this to a specific third party directly and we will try to help with your assistance.

 

Object

 

You can ask us to stop processing your personal information, and we will do so if:

 

  • we are not processing information that is part of business arrangements;
  • there is no legal or contractual dependency on the processing of information; or
  • we are processing your information for marketing purposes only.

 

Automated decision-making and profiling

 

You have the right not to be subject to a decision when it’s based on automatic processing if it produces a legal effect or significantly affects you, unless such activity is necessary for entering into a contractual agreement.

 

Withdraw consent

 

If we rely on your consent as our legal basis for processing your information, you can withdraw that consent at any time.

 

Lodge a complaint with authorities

 

If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns or by calling their helpline on 0303 123 1113.

 

10. Changes to this Privacy Policy

 

We may make changes to this Privacy Policy from time to time. To ensure that you are always aware of how we use personal information we will update this Privacy Policy to reflect any changes to our use of the information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.